Frequently Asked Qestions

  • How long does it take to receive my order?

    Preparing and delivery time completely depends on the destination. 

    Please click [here] to check the detailed time.

    About tracking:

    Please check your tracking information in [My account] - [My Orders] (Shipped)-[Order Tracking]. Or track on the website of related shipping company with tracking number in the email/message sent by niobee.

    Return Policy

    niobee guarantees return within 15 days after delivery if you are not satisfied with our products.

    niobee will take care of the shipping cost of return and Door to Door Pick Up Service is available for United States. 

    For the other countries, the return logistics cost shall be paid by the customers.

    Return Conditions

    1. Online submission for applying return is required.  

    2. All returns must be in good condition with original tags, labels and packing.

    3. The following items are not eligible for return or refund,

    1) Beauty, Underwear, Swimwear and Leggings;

    2) Opened or used Electronics (Cellphone, Pad and Computer);

    3) Supermarket products.

    4. Exchange Service is not available.

    5. Freight Collect for return package to niobee is not acceptable.